By reading and continuing to use this website you agree to the following conditions of use. This site is managed by Ashford Borough Council, Civic Centre, Tannery Lane, Ashford Kent TN23 1PL.


Ashford Borough Council makes every effort to ensure that information on this website is accurate and up-to-date. However, we cannot accept responsibility for any loss or inconvenience caused by reliance on information on this site.


All rights in the design, text, graphics and other material on the website is copyright of Ashford Borough Council or other third parties. Should you wish to reproduce any of the information or alter, modify or distribute it, please contact us.

Privacy Policy

You should note that Ashford Borough Council as a public authority is subject to the requirements of the Freedom of Information Act 2000 ("the Act") and may be obliged under the Act to disclose information to a third party who has made an information request, subject to the applicability of any of the exemptions under the Act.  You should identify any information which you provide to us which is of a particularly confidential or sensitive nature.

This privacy policy demonstrates the commitment of Ashford Borough Council and its partners to the privacy of your data. We will, as far as possible, safeguard the privacy of your data whilst providing a personalised and valuable service.

This privacy policy applies to all information we hold about you or your business, including "personal data" as defined in the Data Protection Act 1998 ie data which relates to a living individual who can be identified from the data (or from the data and other information which we hold or are likely to hold). If you have any requests concerning information about you or your business or any queries relating to this privacy policy, please contact us.

Information Collected

The main types of information we hold about you and your business are:

1.                Details relating to your business;

2.                Personal details relating to you and any other individual contacts at your business;

3.                Details of your query;

4.                Records of any services we or our partners provide for your company/business.

If you contact us for any reason, we may retain copies of any letters or emails, and may record written details of any telephone conversation with you.

Use of Information

We and our partners will only use information about you or your business for direct marketing purposes if you give consent for us or our partners will pass information about you or your business to any other person or organisation for marketing purposes.

We may use information about you or your business for the purposes of analysing how our services are used and how we may improve our services in future. Any information we use will be converted into a form in which we cannot identify you, and will be kept strictly confidential.

We may use your information anonymously to build up marketing profiles.

Our Partners

We work with a number of partners, so that they can provide you with appropriate information about goods or services which may assist you in your business location plans.


Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. However, this may reduce the site's functionality.

At present we only use "session cookies", which are deleted when you close your browser window following your use of our site. We do not store any permanent cookies on your computer's hard drive. However, this may change at some point in the future, in which case the revised cookie policy will be placed on this page.

Like most websites, we routinely monitor IP addresses of the computer from which users access the site. We use such data only to monitor levels of traffic to the site, and we do not match this data with individual user records.

Accessing Your Records

If at any stage you would like to check information we hold about you, please either:

1. Email Ashford Borough Council's Media Team

2. Write to Ashford Borough Council, Civic Centre, Tannery Lane, Ashford Kent TN23 1PL.

Please mark your email or letter, "Subject Access Request".

We will take the necessary action within a reasonable time. We reserve the right to take reasonable steps to confirm your identity before making any disclosure of information held by us.


We use a number of technologies and operational procedures to protect data submitted to us by our users. Physical security of data on our equipment is provided by a combination of firewalls, website authentication services and data encryption.

Transmission of Data

Whilst we have taken all reasonable steps to ensure that information about you or your business will be kept secure from unauthorised access we cannot guarantee that the information will be secure during transmission by you to this website.

If you access this website from a country outside the European Economic Area (EEA) and view information about you or your business held by us, this will involve transferring that data to the computer you are using to access the website. You should be aware that the country in which you are viewing the information may have less stringent data protection laws than countries within the EEA.

Data Controller

The data controller for the purposes of the Data Protection Act 1998 is Ashford Borough Council, Civic Centre, Tannery Lane, Ashford Kent TN23 1PL.

We have notified the Information Commissioner of our processing, in accordance with the Data Protection Act 1998. We will at all times comply with the Data Protection Act.

If you have any questions about our use of information about you or your business, please do not hesitate to contact us.